Privacy notice

Information we collect

• Company identity, industry, address, website, billing contact, requested user count, and administrator contact details.
• Account, profile, role, team, device preferences, authentication, billing status, and security-event information.
• Operational records entered by authorized users, including property, homeowner/contact, appointment, notes, disposition, outcome, communication, attachment, and location information.
• Payment-method display details and Stripe identifiers. Card numbers and security codes are entered directly into Stripe and are not stored in the Field OS database.

How information is used

We use information to provision and secure company workspaces, provide field-sales workflows, process subscriptions, deliver access and recovery emails, support users, prevent abuse, and improve reliability.

Company administrators control which authorized users operate in their company workspace. Access is also restricted by role and hierarchy.

Service providers

Field OS uses service providers such as Supabase for authentication, database, and file storage; Vercel for application hosting; Stripe for payment processing; Mapbox for maps; and configured email, calendar, communications, and CRM providers. Each provider processes only the information required for its service.

Retention and security

Field OS uses encrypted connections, server-side authorization, company-scoped records, audit histories, restricted file access, monitored background queues, and independent backups. Personal profile information is retained while an account is active and is deleted or de-identified after a verified account-deletion request, subject to limited legal, security, billing, and fraud-prevention obligations.

Company-owned property, appointment, disposition, attachment, billing, export, and audit records can be retained in de-identified form so deleting one user does not erase another user's or the company's legitimate records.

Choices and account deletion

Users can correct their profile in User Settings and initiate permanent account deletion in User Settings → Help & Support or at the public Account Deletion page. Deletion removes the authentication login, profile contact data, recovery address, avatar, personal template media, and calendar connection. Company administrators can manage company operational records and team access but cannot prevent an individual from deleting their own login.

For privacy requests that cannot be completed after sign-in, contact support from the login or verified recovery email.

Questions

Contact Field OS support at cleverenterprisellcfl@gmail.com.